Report a problem
Include your app version, device model, and roughly when the issue occurred.
Send a reportPLAYER SUPPORT
How can we help?
Find quick answers below or email Sanderson Software Studio for app help, privacy questions, feedback, or a technical issue.
Response target: within five business days.Privacy question
Review the policy written for the app you use.
Double Bingo! account or data
Request deletion from Double Bingo! or through our public web process. Pete & Jack creates no account and retains no personal data.
Deletion instructionsQUICK ANSWERS
Pete & Jack FAQ
How do I play Pete & Jack: Laser Room?
Drag anywhere in the room to guide the laser. Tap a color in the lower tray to switch the light, then watch Pete and Jack stalk, chase, and pounce independently.
Does Pete & Jack show ads or collect data?
No. The app has no ads, accounts, analytics, purchases, tracking, or personal-data collection, and it does not request Android internet access.
Why does the paw button open my browser?
The About panel can hand the studio, privacy, or personalized-games address to your device's browser. Web browsing happens outside the app.
Can my own pets star in a version?
Yes. Choose Play With Your Pets in the app's About panel or visit the Personalized Games page to ask about a separate custom edition.
QUICK ANSWERS
Double Bingo! FAQ
Does Double Bingo! use real money?
No. There are no deposits, wagers, purchases, cash prizes, merchandise prizes, or withdrawals. Coins are virtual scorekeeping units with no cash value.
Do ads give anyone better odds?
No. Every participating player receives six free cards. Ads never add cards or affect eligibility, odds, called balls, Coin awards, or results.
Do I need to mark my cards or call bingo?
No. All six cards daub automatically. The game service checks every card and recognizes same-ball winners without a manual claim button.
What happens if my connection drops?
Reopen the app and reconnect as soon as practical. The service keeps the authoritative game state and restores the current calls and your assigned cards when possible.
Why did my display name change?
Public player handles are generated from a safe list. If rerolling is available in your app version, you can request another generated handle from your profile.
How do I delete my account or data?
Use the in-app Delete Account option or follow the web instructions on our Data Deletion page. You do not need to reinstall the app to make a request.
MONTHLY BUDGETING
QuickBudget help
Set up income and bills, update your available money, save a backup, or manage an Ad-Free subscription.
POKER SESSION RECORDS
Poker WinRate help
Record your sessions, preview reports, back up local logs, and test Free and Pro modes.
For faster technical help
Tell us what you expected, what happened instead, your Android device, app version, connection type, and whether reopening the app changed the result. Please do not email passwords or sensitive financial information.